Thursday, January 29, 2009

P*S*C* Update: Not a Spokesperson... YET!!!

Many of you know about my poor label-less "Pink" and you perhaps also know I recently got a call at home about this note:
American Tourister, Inc.
91 Main Street
Warren, Rhode Island 02855
Dear Folks at American Tourister:
Can I just say how much I love my carry-on hot pink American Tourister luggage? So much so that I feature my luggage in locales around the United States on my personal blog and call it the PINK SUITCASE CHRONICLES. “Pink” and I have been to New York City, Orlando, Seattle, Chicago, Los Angeles, etc. all since Mother’s Day when I received her as a gift. Unfortunately, Pink was injured on my latest trip and I hope you can help to fix her! Her American Tourister tag was stripped when a sweet little old man – with helpfulness in mind, of course - yanked Pink out of the overhead compartment in the plane (I love how she fits there, and I don’t have to check her in!!) and stripped her front tag. And she looks so forlorn now! Could you send me a new label, please?
I have enclosed excerpts from my blog started with when I first acquired Pink. Another blog entry is our first trip together to NYC to celebrate a graduation. The latest entry – #14 is from California and the site of Pink’s accident.
Please don’t think I am a crazy woman. I am a Children’s Librarian, married to a sane man, and mother to two grown children. I just really like your product and my travels with her. And if you are looking for a testimonial on your product I’m there!
Thanks for your time and attention!
At the least, I had been hoping this letter would get me a little oval replacement tag for Pink.
At the most, I wanted to be offered a lifetime of free travel to any destination in the world, with recognition for Pink wherever we traveled. Maybe our pairing would be tagged with
"DebPinkago" or "PinkDahlville" or something tabloids would have a heyday naming.
What did happen was this: Steve _______ from Rhode Island called (and he had to look up my phone number as it wasn't given in my letter) and he told me how he loved reading my blog excerpts, asked me specifics on my suitcase and told me he would be sending me a replacement label -the oval kind. He then offered to give me the name of a company in the Chicago area who could use a presser to apply the label. We actually talked for quite a while, and I told him how much I enjoyed hearing his East Coast accent after living there myself. He told me how much he enjoyed talking with me. So, though nothing has arrived in the mail for me as yet, I still am hoping that I'll be surprised by something more than just a little American Tourister label. But, it sure was fun to get a REAL live human being on the other end of the phone. And my own personal suitcase advocate.
You, of course, will know how this story unfolds with time. Thanks for your concerns.
Much Love,
Deb and Pink


oatley said...

You do inspire me ...
love, Sandi

Linnea said...

I bet you really made someone's day at the suitcase place more interesting with your note! Will we be reading about your b-day soon?

Melissa said...

Aw, c'mon, ATI! Show a FAITHFUL blogging traveler some love...can't retailers use all the promotion they can get these days?!

Here's hoping that new tag comes with the keys to the city...or the keys to a NEW city! ;)

Jeanne said...

thanks for the update. I am looking forward to "the rest of the story"

Timi + Andrew said...

What a sweet story... I hope you receive the oval tag soon and maybe a free flight ticket to somewhere exotic??!

simplicity said...

"My own personal suitcase advocate." Love that!

And I love that you wrote the company, I agree you sure had to have made someones day there :)

Katie said...

Yay! This is a story just saturated with good feelings! I'm so glad Pink will be on the mend soon and I think your invitation to be a spokesperson will arrive in a few months. Steve___ will talk to his coworkers, you'll be in the staff newsletter, and then the advertising department will jump on the opportunity to create an entire campaign around your blog and travels.

I would like to be the first to congratulate you on your new job!

andie said...

Ah, I love a happy ending -- er, middle. What a nice guy Steve sounds like! I look forward to seeing Pink restored to her former glory.