Many of you know about my poor label-less "Pink" and you perhaps also know I recently got a call at home about this note:
American Tourister, Inc.
91 Main Street
Warren, Rhode Island 02855
Dear Folks at American Tourister:
Can I just say how much I love my carry-on hot pink American Tourister luggage? So much so that I feature my luggage in locales around the United States on my personal blog http://www.thelindahls.blogspot.com/) and call it the PINK SUITCASE CHRONICLES. “Pink” and I have been to New York City, Orlando, Seattle, Chicago, Los Angeles, etc. all since Mother’s Day when I received her as a gift. Unfortunately, Pink was injured on my latest trip and I hope you can help to fix her! Her American Tourister tag was stripped when a sweet little old man – with helpfulness in mind, of course - yanked Pink out of the overhead compartment in the plane (I love how she fits there, and I don’t have to check her in!!) and stripped her front tag. And she looks so forlorn now! Could you send me a new label, please?
I have enclosed excerpts from my blog started with when I first acquired Pink. Another blog entry is our first trip together to NYC to celebrate a graduation. The latest entry – #14 is from California and the site of Pink’s accident.
Please don’t think I am a crazy woman. I am a Children’s Librarian, married to a sane man, and mother to two grown children. I just really like your product and my travels with her. And if you are looking for a testimonial on your product I’m there!
Thanks for your time and attention!
At the least, I had been hoping this letter would get me a little oval replacement tag for Pink.
At the most, I wanted to be offered a lifetime of free travel to any destination in the world, with recognition for Pink wherever we traveled. Maybe our pairing would be tagged with
"DebPinkago" or "PinkDahlville" or something tabloids would have a heyday naming.
What did happen was this: Steve _______ from Rhode Island called (and he had to look up my phone number as it wasn't given in my letter) and he told me how he loved reading my blog excerpts, asked me specifics on my suitcase and told me he would be sending me a replacement label -the oval kind. He then offered to give me the name of a company in the Chicago area who could use a presser to apply the label. We actually talked for quite a while, and I told him how much I enjoyed hearing his East Coast accent after living there myself. He told me how much he enjoyed talking with me. So, though nothing has arrived in the mail for me as yet, I still am hoping that I'll be surprised by something more than just a little American Tourister label. But, it sure was fun to get a REAL live human being on the other end of the phone. And my own personal suitcase advocate.
You, of course, will know how this story unfolds with time. Thanks for your concerns.
Deb and Pink